Monday, October 31, 2016

SEPTA Service Interruption Guide Alternate Service Information in Event of Possible City Transit Service Interruption

This is a message from Delco Alert

SEPTA Service Interruption Guide
Alternate Service Information in Event of Possible City Transit Service Interruption
The current contract between SEPTA and Transport Workers Union (TWU) Local 234 expires at midnight tonight.
We are hopeful that ongoing negotiations will produce an agreement that will avert a disruption to City Transit Division bus, trolley, Market-Frankford Line and Broad Street Line services.  However, we want to make sure that customers are prepared for the possibility of a work stoppage that could coincide with the start of the service day tomorrow, Tuesday, November 1.
SEPTA understands how important our service is to our customers - your constituents, residents, members, employees, students and stakeholders - and we will make every effort to assist them.  SEPTA has posted a Service Interruption Guide online at to assist customers in planning their travel in the event of a service interruption.
To help you in sharing this information with your constituents, residents, members and stakeholders, the following social media links to the Service Interruption Guide can be re-Tweeted, shared on Facebook or linked on your websites:
The Service Interruption Guide page will be the best location for customers to find updated information about fares, schedules and alternate travel options.  Customers should check this page before they travel.  SEPTA Ambassadors will be staged during the morning commute at some of the more heavily traveled Regional Rail stations in the City and at the Center City Regional Rail Stations in the evening to answer travel questions and help customers.  Also, Customer service will be operating with extended hours.
The most current information will be posted on the SEPTA website.  Please also advise your  residents, members and stakeholders to check local media outlets (television, radio, newspapers and online) and SEPTA's Twitter and Facebook accounts for operating status and service information.
In the event of a transit service interruption, the following service will not operate:
  • Market-Frankford Line
  • Broad Street Line (and Broad Ridge Spur)
  • All City Transit Bus, Trolley and Trackless Trolley Routes
The following service will operate:
  • All Regional Rail Lines - All Regional Rail service will operate according to the current published schedule times
  • Suburban Transit: Bus and Media/Sharon Hill (101/102) Trolley routes and the Norristown High Speed Line will operate; however, the routing and scheduled service for some of the buses that normally travel into the City will change.  Customers who use those Routes should consult the Suburban Transit information on the Service Interruption site.
  • LUCY (Loop through University City)
  • CCT Connect: Regular service will operate for registered ADA and Shared Ride customers
  • Route 310 (Horsham Breeze), Routes 204, 205, Cornwells Heights Parking Shuttle
If City Transit services are disrupted, Regional Rail will be the only SEPTA service option for travel within the City of Philadelphia.  There are 51 Regional Rail Stations in Philadelphia (including the Airport) that connect to Center City, as well as Suburban Transit Bus and Trolley Routes.  SEPTA will look at service adjustments, such as adding some trips and having Express trains make extra stops to ease congestion on Regional Rail.
The biggest impact will likely be felt during the morning and evening commutes.  As our daily Regional Rail riders know, service is already operating at near capacity.  We ask everyone to be prepared for very crowded trains and travel inconveniences.  Wherever possible, SEPTA strongly encourages businesses and individuals to adjust work hours or institute flexible schedules.
SEPTA would also like to alert customers to changes they would encounter at Center City Regional Rail stations during evening travel hours - from 2:45 PM to 7:00 PM.  At Temple, Jefferson, Suburban, 30th Street and University City stations, customers will be asked to wait in line at the concourse level until their train arrives, to ensure safety and avoid overcrowding on platforms.
In the event of a service interruption, Weekly and Monthly TransPasses, including SEPTA Key Cardswith current Pass product, will be valid, for travel, at all times, to all Regional Rail stations within the City of Philadelphia (Forest Hills and Somerton stations will require a Zone 3fare - ticket or Pass).  All prepaid fares will be collected prior to boarding, and all passes would be subject to inspection and validation by SEPTA fare collection staff.  Customers without a prepaid fare will have to purchase a ticket or pass from a station sales window before they get in line for their trip home - SEPTA fare collection staff cannot accept cash.  Allprepaid fares (no cash) will be collected prior to boarding the train and all passes will be subject to inspection and validation by SEPTA fare collection personnel. Stations without Ticket Offices or SEPTA Ticket Sales staff, fares can be purchased on board the train at all times.
Unused Passes, purchased prior to a service interruption, may be redeemed for a full or partial refund.  Customer should retain any unused passes until return instructions are published.

Connect With SEPTA:
Twitter - @SEPTA | @SEPTA_Social | @SEPTANews | @SEPTAPHILLY
SEPTA's Customer Service Call Center - 215-580-7800


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