Unfortunately, Media Borough never took the time to adequately explain their Public Stuff incident management service on any level. Those who did submit issues have seen them sit for months before anything was even addressed. The concept of the tool is to provide efficient communication and status updates of issues being worked on. It's not clear if the borough wasn't properly trained or if the service faltered due to lack of resources to manage it.
Sadly, the service found at www.publicstuff.com with a section dedicated to Media, PA, is useless. Despite the month-long delays in acknowledging the issues, some have been flat-out closed without being fixed.